Frequently Asked Questions

We are based in the heart of the United Kingdom, in Kent. Every item is inspected and dispatched from our local workshop by our small team of artisans.

The Tavern was founded by two brothers, and today we work with a tight-knit guild of artisans. We don’t just move boxes; we handle, check, and finish every individual item to ensure it meets the “Artisan” standard we set for our own gaming tables.

Shipping is a flat 10% of your total order value, regardless of where you are in the world. Whether you’re ordering a single d20 or a heavy-duty dice vault, the 10% rate ensures your loot is tracked and secured.

We ship worldwide! From the Highlands of Scotland to the farthest reaches of the globe, as long as a courier can find you, we can get your dice to you.

Yes. Once the guild has dispatched your order (usually within 2–4 business days), you will receive an automated scroll (email) with your tracking number.

A soft, damp cloth is all you need. Avoid harsh chemicals or abrasive cleaners, as these can dull the high-gloss finish or damage the hand-inked copper numbering.

While our acrylic is durable, we recommend rolling on a padded surface or a leather dice tray—not just to protect your dice, but your table too. We don’t currently sell trays, but watch this space for future additions.